Refund policy
Return & Refund Policy
Returns
We want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return within 15 days of receiving your order.
To be eligible for a return, the item must:
- Be returned within 15 days of delivery.
- Be in its original condition, with all included accessories.
- Include the original packaging whenever reasonably possible.
- Be accompanied by proof of purchase (order confirmation or receipt).
To start a return, please contact us at:
Return requests must be approved before items are shipped back.
Returns should be sent to:
[INSERT RETURN ADDRESS]
Items returned without prior authorization may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or you receive the wrong product, contact us within 7 days of delivery at:
Please include photos of the product and packaging so we can resolve the issue as quickly as possible.
If the claim is approved, we will provide a replacement or issue a full refund at no additional cost.
Return Shipping
If the return is due to a change of mind or an unwanted item, the customer is responsible for return shipping costs.
If the item is defective, damaged during shipping, or we sent the wrong item, we will cover the return shipping costs.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personalized or custom-made products
- Items damaged through misuse or improper handling
- Clearance or final sale items (unless prohibited by applicable law)
Exchanges
If you would like a different item, please return the original product following our return process and place a new order.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process the refund.
If you have not received your refund within 15 business days after approval, please contact us at:
European Union Customers
If your order is shipped to a country within the European Union, you may have additional statutory cancellation rights under applicable consumer protection laws. Nothing in this policy limits any rights you may have under those laws.
International Customers
Customers outside the United States are responsible for any applicable import duties, taxes, customs fees, or local charges imposed by their country.
Return shipping costs, customs duties, taxes, and import fees are non-refundable unless otherwise required by applicable law or unless the return is due to our error.
Consumer Rights
Nothing in this Return & Refund Policy limits or excludes any mandatory consumer rights that may apply under the laws of your country, state, province, or territory of residence.
Where local consumer protection laws provide additional rights, those rights will apply.
Lost or Missing Packages
Orders marked as delivered by the shipping carrier but reported as missing may require additional verification before a refund or replacement is issued.
Customers should also check with household members, neighbors, building management, and the shipping carrier before contacting us.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Orders returned because of an incorrect or incomplete address may be subject to additional shipping charges before they are reshipped.
DinoSmile is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Refused or Undeliverable Packages
If a shipment is refused or returned to us because delivery could not be completed, the original shipping costs and any return shipping charges may be deducted from the refund, where permitted by law.
Any customs duties, taxes, handling fees, or carrier charges associated with a refused or undeliverable package may also be deducted from the refund where permitted by applicable law.
Contact Us
For any questions about returns or refunds, please contact us at: