Shipping policy
Shipping Policy
Last Updated: July 21, 2026
At Craftivo, we are committed to delivering your order as quickly and safely as possible.
Please review the following shipping information before placing your order.
Order Processing
All orders are processed within 2–4 business days (Monday through Friday, excluding weekends and public holidays).
Once your order has been processed, you will receive a confirmation email with your tracking information.
During periods of high order volume, holidays, or promotional events, processing times may be slightly longer.
Shipping Times
After processing, most orders are delivered within 6–8 business days.
Estimated delivery times are:
| Destination | Estimated Delivery |
|---|---|
| United States | 6–8 Business Days |
| Canada | 7–12 Business Days |
| United Kingdom | 7–12 Business Days |
| Australia | 8–15 Business Days |
| Europe | 8–15 Business Days |
| Other International Destinations | 10–20 Business Days |
Please note that these are estimated delivery times only and are not guaranteed.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take 24–72 hours to update after shipment.
Shipping Delays
Although we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including but not limited to:
- Severe weather
- Customs inspections
- Carrier delays
- Public holidays
- Natural disasters
- Supply chain disruptions
- High shipping volumes
DinoSmile is not responsible for delays caused by shipping carriers or customs authorities.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If an incorrect or incomplete address is provided:
- We cannot guarantee successful delivery.
- Additional shipping charges may apply for reshipment.
- Orders returned to us because of an incorrect address may be refunded minus the original shipping costs and any applicable return shipping fees, where permitted by law.
Please contact us immediately if you notice an error in your shipping information.
Lost or Missing Packages
If your tracking information indicates that your package has been delivered but you have not received it, please:
- Check around your property.
- Ask household members or neighbors.
- Contact your local shipping carrier.
- Wait up to 48 hours, as some carriers mark packages as delivered before the final delivery is completed.
If your package still cannot be located, please contact us at:
Orders marked as delivered by the shipping carrier may require additional verification before a replacement or refund can be issued.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by your country's customs authorities.
These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.
Customs clearance procedures may also result in additional delivery delays.
Refused or Undeliverable Shipments
If a shipment is refused or returned because delivery could not be completed, refused by the recipient, or returned due to an incorrect address, we reserve the right to deduct:
- Original shipping costs
- Return shipping charges
- Customs fees
- Carrier handling fees
from any refund, where permitted by applicable law.
Damaged Packages
If your package arrives visibly damaged, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Photos of the package
- Photos of the product
- Your order number
We will review your claim and, if approved, provide a replacement or refund at no additional cost.
Shipping Restrictions
We reserve the right to decline or cancel orders shipped to locations where delivery is unavailable or prohibited by law.
Contact Us
If you have any questions regarding shipping, please contact us:
Craftivo